Terms of service

OtterFill is an online tool that reads a form you upload, shows it as clear questions in your language, helps you fill it in, and gives you back the filled original and a list of your answers.

OtterFill never submits a form for you. You check the result and submit it yourself.

OtterFill is a form-filling tool. It explains what a question means, but it does not give legal, immigration, tax or other professional advice, and it does not decide anything for you. For advice about your situation, talk to a qualified adviser.

The AI can make mistakes. Answers it fills in wait for your confirmation. You are responsible for reading the form, correcting it and the information you submit.

You must be old enough to agree to these terms where you live, and at least 16. If you use OtterFill for an organization, you confirm you may do so on its behalf.

Don't use OtterFill to break the law, to submit false or misleading information, to impersonate someone, or to upload information about other people unless you have the right to do so. Don't attack, overload or scrape the service, bypass its limits, or try to reach forms that are not yours.

You are responsible for your account and for everything done through it.

OtterFill is also available as an app in ChatGPT. There it needs no account, and ChatGPT's own model does the work: it reads your file, asks the questions and can fill in your original. OtterFill keeps only your answers. ChatGPT is a service of OpenAI and is covered by OpenAI's own terms.

Do not enter government ID numbers, payment card data, passwords or health information in ChatGPT. OtterFill leaves such fields empty for you to fill in yourself. ChatGPT can make mistakes too, so check every answer and every file it makes before you use it.

You keep ownership of the forms, documents and answers you provide. You give OtterFill permission to process them, including with the AI providers described in the privacy policy, only to provide the service to you.

We delete forms and documents automatically after the periods in the privacy policy, and you can delete them yourself at any time. We don't use your content to train AI models.

The filled original and the list of answers are yours to use.

The OtterFill software, design, name and logo belong to us. We give you a personal, non-transferable right to use the service under these terms. Don't copy it, resell it or try to take it apart, except where the law allows.

The forms you upload belong to whoever issued them. Upload only forms you have the right to use.

Reading a form, filling it in and downloading a list of your answers are free, and the AI assistant can be tried for free within limits. We may change or pause free use, for example when it is overused.

Credits are bought once. One credit unlocks one form for the time shown when you buy. Unused credits stay on your account.

Organization plans are subscriptions that renew every month or year until cancelled, and include a number of forms each period. Forms beyond that are paid with credits. An admin can cancel in the billing portal; the plan then ends at the end of the period already paid.

Prices are shown before you pay and may differ by country. Taxes may be added at checkout. Payments are handled by our payment provider. In the app, credits are bought through the App Store or Google Play, under their terms; a refund there is asked of Apple or Google.

An organization is responsible for its members, for the clients it invites, and for having the right to process its clients' information, including their consent where the law requires it. For that information the organization decides the purpose, and OtterFill handles it on the organization's behalf. An organization that needs a data processing agreement can ask us for one.

Share links and access codes are meant for the person they are sent to. Send them only to that person, and turn a link off if it reached the wrong person.

If something on our side stops you from getting the filled original you paid for, write to us and we will fix it or refund the payment.

Otherwise, purchases are not refundable once a form is unlocked, except where the law says otherwise. Plans can be cancelled at any time for the next period.

We work to keep OtterFill running, but we don't promise it will always be available or error-free. We may improve, change or remove features.

OtterFill relies on other services, such as AI, sign-in and payment providers. We are not responsible for their outages.

OtterFill is provided as it is, without promises that it fits a particular purpose or that the result will be accepted by any office.

To the extent the law allows, OtterFill is not liable for indirect or consequential losses, including a rejected, late or incorrect application. Our total liability for any claim is limited to the amount you paid us in the 12 months before it, or 50 US dollars if you paid nothing. Nothing here limits rights you have by law that can't be limited.

You can stop using OtterFill and delete your forms at any time. We may suspend or end access if you break these terms or put the service or other people at risk.

The laws of British Columbia, and the federal laws of Canada that apply there, govern these terms. Disputes go to the courts of British Columbia.

If you use OtterFill as a consumer, mandatory consumer protection rules in the country where you live still apply, and nothing here stops you from going to your local courts. Please write to us first: most problems can be solved by talking.

OtterFill is run by Yueyang Wang, an individual in Victoria, British Columbia, Canada. In these terms, "we" and "OtterFill" mean the person who runs OtterFill, and "you" means the person or organization using the service. These terms are the agreement between us.

You can reach us at support@otterfill.com.

We may update these terms. The date at the top shows the latest version, and using OtterFill after a change means you accept it. For a change that matters, we will make it clear on the site.

Translations of these terms are for convenience. If they differ, the English version applies.